Development of a clinical platform

Diaverum (i)

Diaverum runs dialysis clinics in 14 countries, using different types of clinic systems. The development of a clinical platform was requested by Diaverum, supporting all clinics in all countries taking all, documented as well as undocumented, requirements into account. Most clinics would consequently require new business processes as well.

Challenge

There are obviously a lot of challenges in a project like this. We identified several challenges that needed to be addressed:

A system must be developed that could support different business processes in different countries
Complicated requirements regarding language support
Relatively low IT maturity among the users
Very distributed system environment. Some clinics are located in places where the network behavior is not the best
Complicated integrations with local labs, payer systems, insurance companies, regional healthcare organizations, financial systems, etc.
Different vendors are involved in the development project
We need to define and establish not only the development project but also the target support processes and roll-out project

Solution

IT informa established a cross-functional project organisation, including resources from 4 external vendors. The responsibilities in development of a clinical platform included project management, quality assurance, configuration & change management, security management, and process & method.

Result

One common clinic platform delivered on time, on budget. Content defined during the project
A system compliant to regulatory requirements in targeted countries
User and training documentation
Approval from pilot clinics
System and methods handed over to support organization
New process model and infrastructure, including test environment and tools
Roll-out project established
Support organization established