Service team

IT Informa also delivers IT as a service, supported by our world-class Service Team based in Lund. This team is responsible for managing a wide range of business-critical applications, ensuring seamless operations for our clients. Additionally, the service includes support, maintenance, development, and release. Structured around ITIL and Kanban, our processes create clear and efficient interfaces with various stakeholders in our customers’ organizations.

Currently, more than 300 sites across 20 countries depend on our service desk. Moreover, our Service Team ensures that every inquiry is managed effectively through well-defined workflows. This allows us to focus on the most pressing issues while maintaining consistency across all operations.

Transparency and traceability are at the core of our service, down to each line of code and every hour spent. For this reason, customers can always track progress and resource allocation with ease. Furthermore, our structured process prioritizes delivering value where it matters most, ensuring maximum efficiency and satisfaction.

Over time, we have earned our customers’ trust by emphasizing transparency, traceability, and competence. As a result, we consistently meet and exceed expectations, strengthening long-term partnerships. Additionally, our Service Team brings exceptional expertise, handling complex IT ecosystems with confidence and precision.