What we do
Business-critical projects must be predictable in terms of cost, time and result. That demands the right competence at every stage of the lifecycle, and a clear picture of what the system must do before a line of code is written.
Long-term delivery
Many of IT informa’s assignments are long-running. After a system is delivered, the work of maintaining and evolving it continues, often for years. For that phase, IT informa offers a structured model called the Service Team.
A Service Team covers both maintenance and new development under a fixed monthly cost. The product owner prioritises a shared backlog each week, spanning incidents, service requests, change requests and new features. Because the same team is responsible for both, the people working on new development are also the people who know the existing system best. When business priorities require faster delivery or larger scope, additional capacity is available.

Our approach
Non-functional requirements rarely appear in full on the spec. Availability, performance, maintainability, security and legal compliance are often stated in a single line, but each can account for a significant portion of the project budget if not identified and priced from the start. We work through these requirements systematically before they become unplanned costs.
Business-critical systems leave no room for assumptions. Quality must be precisely defined and thoroughly validated before any release.
We work transparently across all four dimensions of a business-critical system: the information it handles, the technology it runs on, the processes it supports and the people involved. When a client can see what is happening across all four, they can act on it. When they cannot, they cannot.

It’s a lot easier to change things you can see and measure. Working in a glass box is a great thing for both suppliers and customers.